Refund Policy
READY TO SHIP PIECES
You can return any unused and unworn pre-made and un-altered Ready to Ship pieces in their original complete packaging, within 5 days of receipt. I must be notified immediately upon receipt of the items in order to approve the return. Original shipping costs are non-refundable.
Returns should be shipped with postage and insurance already paid. I strongly recommend insuring any returned shipments for your own protection since I am not responsible if your package is lost while returning to me. Return shipping costs and insurance fees are not reimbursable
A store credit will be issued back within 5 days of return receipt. You can use your credit for any new purchase.
* Returned goods mailed without prior permission will not be refunded.
Under very limited circumstances returns on made to order can be made on a case by case basis within 3 days of receipt and a store credit will be issued minus shipping costs.
Once approved, the jewelry must be returned within 10 days with its packaging and be in new / unworn condition. A store credit will be given upon inspection of the piece. If the piece is damaged and has been extensively worn, a store credit will not be issued and will be shipped back to you.
INTERNATIONAL CUSTOMERS
If an order is refused and it is returned to me due to non payment of customs and duties fees, a 20% restocking fee will be deducted from your store credit upon receipt of the returned package. Returned packages can take 2 - 8 weeks to be shipped back to me dependent on the shipping method chosen, and upon receipt & inspection, a *store credit will be issued.
**Customs, Duties & VAT fees are the responsibility of the buyer. Customs and Duties are various taxes and fees imposed by your own country. US Sellers have no control over customs charges and do not benefit from them or receive any of the money from them. Before you make your purchase, you should acquaint yourself with your country’s import laws. In a nutshell, your government will still want to receive due taxes on imported goods, as if you purchased them in your home country.
You can return any unused and unworn pre-made and un-altered Ready to Ship pieces in their original complete packaging, within 5 days of receipt. I must be notified immediately upon receipt of the items in order to approve the return. Original shipping costs are non-refundable.
Returns should be shipped with postage and insurance already paid. I strongly recommend insuring any returned shipments for your own protection since I am not responsible if your package is lost while returning to me. Return shipping costs and insurance fees are not reimbursable
A store credit will be issued back within 5 days of return receipt. You can use your credit for any new purchase.
* Returned goods mailed without prior permission will not be refunded.
Under very limited circumstances returns on made to order can be made on a case by case basis within 3 days of receipt and a store credit will be issued minus shipping costs.
Once approved, the jewelry must be returned within 10 days with its packaging and be in new / unworn condition. A store credit will be given upon inspection of the piece. If the piece is damaged and has been extensively worn, a store credit will not be issued and will be shipped back to you.
INTERNATIONAL CUSTOMERS
If an order is refused and it is returned to me due to non payment of customs and duties fees, a 20% restocking fee will be deducted from your store credit upon receipt of the returned package. Returned packages can take 2 - 8 weeks to be shipped back to me dependent on the shipping method chosen, and upon receipt & inspection, a *store credit will be issued.
**Customs, Duties & VAT fees are the responsibility of the buyer. Customs and Duties are various taxes and fees imposed by your own country. US Sellers have no control over customs charges and do not benefit from them or receive any of the money from them. Before you make your purchase, you should acquaint yourself with your country’s import laws. In a nutshell, your government will still want to receive due taxes on imported goods, as if you purchased them in your home country.